Technology Services Associate

Location: Fully onsite in the Toronto office, Canada

Salary: $55,000–$70,000 CAD per year

Company

Zurich Canada is part of hirify.global, a global multi-line insurance provider serving commercial and local markets.

What you will do

• Provide first- and second-level IT support through helpdesk tickets, walk-in requests, and support channels.
• Troubleshoot Windows, hardware, software, mobile device, printing, connectivity, and collaboration technology issues.
• Support Microsoft 365 applications, Microsoft Teams Rooms, meeting technologies, executive meetings, town halls, and business events.
• Image, configure, deploy, replace, and recover laptops and other end-user devices.
• Coordinate employee onboarding and offboarding, including device preparation and technology setup.
• Manage IT assets in ServiceNow, escalate complex incidents, and support technology projects and hardware refresh programs.

Requirements

• Diploma or degree in Information Technology, Computer Networking, Computer Systems Technology, Computer Science, or a related field.
• 1–2 years of experience in IT support, technical support, service desk, workplace technology, or end-user computing.
• Experience troubleshooting Windows operating systems, Microsoft 365 applications, computer hardware, laptops, mobile devices, peripherals, and collaboration technologies.
• Strong customer service and communication skills, with the ability to prioritize multiple requests in a fast-paced environment.
• Legally eligible to work in Canada.
• Ability to work fully onsite in the Toronto office.

Nice to have

• Experience with ServiceNow or another IT service management platform.
• Familiarity with IT asset management and hardware lifecycle processes.
• Knowledge of Active Directory, Entra ID, Microsoft Intune, endpoint management tools, networking fundamentals, and basic troubleshooting.
• Experience providing onsite end-user support in a corporate environment.

Culture & Benefits

• Collaborative, inclusive, and customer-focused workplace with a strong focus on diversity, inclusion, equity, and belonging.
• Comprehensive health and benefits plan with varying levels of coverage.
• Minimum of four weeks of vacation and four personal days per year.
• Training and development opportunities supporting continuous improvement and career growth.
• Employee accommodation support and a commitment to an accessible, barrier-free workplace.