Customer Care Advocate, Sr.

Location: Bothell, Washington, United States; full-time onsite position, 40 hours per week

Salary: $32.36 per hour

Company

hirify.global is an independent third-party administrator providing retirement and health and welfare benefits administration through offices across the United States.

What you will do

• Provide written, verbal, and face-to-face customer service to participants, beneficiaries, union locals, and providers.
• Explain and apply plan provisions related to eligibility, benefits, and claims status.
• Document inquiries, conversations, actions taken, and system updates accurately.
• Process enrollments, member information updates, mailers, required forms, and status correspondence.
• Initiate and follow up on action requests involving claims, retirement, and eligibility adjustments.
• Handle escalated calls and manage them through resolution.

Requirements

• High school diploma or GED.
• At least three years of related experience in third-party administrator processing, benefits administration, or customer service in a health and welfare environment.
• Clear and professional verbal and written communication skills.
• Strong organization, attention to detail, listening skills, integrity, and commitment to customer satisfaction.
• Ability to interpret business materials, technical procedures, benefit plans, and regulations.
• Proficiency with Microsoft Office tools and applications.

Nice to have

• Call center experience in benefits claims, billing, or eligibility.
• Bilingual communication skills.

Culture & Benefits

• Health, vision, and dental coverage.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Opportunities for professional growth.
• Work involves prolonged sitting and computer use; occasional lifting of up to 15 pounds may be required.