L2 Onsite Support Consultant

Location: Tokyo, Japan; onsite

Company

hirify.global is an independent technology consulting firm providing technology guidance and solutions to businesses across multiple industries.

What you will do

• Investigate and diagnose technical incidents at second-line support level.
• Resolve and close incidents and service requests according to help desk procedures and agreed timelines.
• Escalate unresolved incidents and service requests within the required timescales.
• Keep support tickets updated through resolution and liaise with clients, IT support groups, and third-party providers.
• Stage, deploy, maintain, and support PCs and other IT equipment.
• Perform Install, Move, Add and Change activities and troubleshoot PC-related incidents, including VIP support requests.

Requirements

• Experience troubleshooting PC hardware and software.
• Experience staging, setting up, and deploying IT equipment.
• Experience using service desk systems and ticketing tools.
• Bachelor’s degree in Computer Science or a relevant field.
• Fluent English and Japanese are required.
• Strong interpersonal, customer-facing, and team communication skills.

Culture & Benefits

• International community representing more than 110 nationalities.
• Internal Academy with more than 250 training modules.
• Regular internal events, including afterworks and team-building activities.
• Commitment to corporate social responsibility through the WeCare Together program.
• Career development opportunities in an international consulting environment.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews, with the number varying by seniority.
• Potential role play, technical assessment, or problem-solving case study depending on the position.