IT Support Engineer (Microsoft 365)

Location: Onsite at the company office in Mita, Tokyo, Japan; remote work is generally unavailable.

Company

hirify.global provides technology and information solutions for professional and business users.

What you will do

• Provide advanced onsite and remote technical support for desktops, laptops, mobile devices, printers, peripherals, and workplace technologies.
• Resolve complex Tier 2 and Tier 3 incidents, service requests, security issues, and infrastructure problems through multiple support channels.
• Install, configure, deploy, patch, and maintain Windows systems, enterprise applications, endpoint security solutions, and Microsoft 365 services.
• Manage endpoint and IT asset lifecycles, including provisioning, Autopilot enrollment, inventory, loaner equipment, refreshes, recovery, and secure disposal.
• Support meeting room technologies, Microsoft Teams Rooms, audiovisual systems, local infrastructure, and hands-and-feet activities for global IT teams.
• Maintain documentation, coordinate vendors and repairs, support ITIL processes in ServiceNow, and contribute to automation and workplace technology projects.

Requirements

• Fluent Japanese and business-level English are required.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent education and experience.
• At least 2 years of hands-on experience supporting Microsoft Windows desktop and server environments.
• At least 2 years of experience supporting Microsoft Office and Microsoft 365 applications and services.
• Demonstrated ability to troubleshoot hardware, software, networking, endpoint, and end-user technology issues.
• Ability to work independently, manage priorities, communicate with technical and non-technical users, and resolve complex issues in a fast-paced environment.

Nice to have

• Experience with Microsoft Intune, Microsoft Configuration Manager, MECM/SCCM, Microsoft Endpoint Manager, Windows Autopilot, and endpoint security platforms.
• Knowledge of Active Directory, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, DNS, DHCP, print services, storage, and basic networking.
• Experience with ITSM platforms, ITIL-based service delivery, Windows 11, iOS, mobile device management, virtualization, Linux, macOS, or cloud workplace technologies.
• Microsoft, CompTIA, ITIL, HP, Dell, or Lenovo certifications.

Culture & Benefits

• Full-time office-based work with regular onsite interaction with end users and local infrastructure.
• Collaboration with global IT teams, vendors, and stakeholders in a multicultural organization.
• Opportunities to contribute to workplace technology improvements, automation, security, disaster recovery, and business continuity initiatives.
• Occasional travel to regional or global hirify.global offices may be required.

Hiring process

• Interviews assess individual skills, experience, and communication without AI tools or external prompts.
• In-person interviews and onsite appearance at a hirify.global office may be required.