Enrollment and Eligibility Processor

Location: Kansas City, United States; full-time office-based role

Company

hirify.global is an independent third-party administrator in the United States, operating more than 44 offices nationwide and administering employee benefit plans.

What you will do

• Maintain accurate member and dependent records in the administration system.
• Process enrollment-related documentation, including ID cards and eligibility packets.
• Respond to and document written, telephone, and face-to-face inquiries about plan benefits.
• Research and resolve complex eligibility, enrollment, technical, and data irregularities.
• Coordinate issue resolution with PPOs, PBMs, examiners, billing processors, internal teams, and external partners.
• Handle inbound and outbound correspondence and perform other related duties as assigned.

Requirements

• High school diploma or equivalent.
• At least six months of general office experience demonstrating dependability.
• Proficiency with Microsoft Office tools and applications.
• Clear and professional verbal and written communication skills.
• Strong organization, attention to detail, listening, integrity, and customer-service skills.
• Ability to interpret business materials, technical procedures, benefit plans, and regulations; flexible scheduling and reliable attendance are required.

Culture & Benefits

• Health, vision, and dental coverage.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Opportunities for professional growth.
• Work in a customer-focused environment emphasizing high-quality service and mutual respect.
• Role involves minimum necessary access to protected health information and personally identifiable information.