Associate Director, Fulfillment Service of Process (Legal Operations)

Location: Hybrid, 8 days per month in any hirify.global office located in the Central or Eastern time zone; primary location USA - Dallas, TX

Salary: $94,600–$169,100 USD annually, plus eligibility for a bonus.

Company

hirify.global provides professional information services combining specialized technology, software tools, content, and services for critical business, legal, regulatory, and healthcare decisions.

What you will do

• Lead day-to-day Service of Process fulfillment across multiple jurisdictions, ensuring accurate, secure, compliant, and timely handling of legal documents and official correspondence.
• Lead and develop operational managers and teams responsible for intake, processing, quality assurance, exception management, customer support, and fulfillment.
• Manage performance through service levels, turnaround time, quality, productivity, backlog, customer satisfaction, and compliance metrics.
• Plan workforce capacity, staffing, scheduling, and resource allocation for fluctuating transaction volumes.
• Identify operational risks and defects, perform root-cause analysis, implement corrective actions, and maintain audit and business-continuity readiness.
• Partner with Product, Technology, Compliance, Customer Service, Sales, and Operations on workflow optimization, automation, document management, and AI-enabled solutions.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent education and experience.
• At least 8 years of progressive operations experience in complex, high-volume, transaction-based, or service-oriented environments.
• At least 5 years of people leadership experience, including leadership of managers and multiple operational teams.
• Significant experience in Service of Process, registered agent services, legal document fulfillment, or a related legal or compliance-driven operation.
• Experience managing KPIs, service levels, quality, productivity, workforce data, fluctuating workloads, and operational improvements.
• Ability to lead process changes, technology implementations, workflow redesign, and cross-functional operational transformation.

Nice to have

• Deep knowledge of the registered agent industry and Service of Process requirements.
• Experience leading geographically distributed, multi-site, or centralized fulfillment operations.
• Experience with document management, workflow management, imaging, automation, intelligent document processing, or AI-enabled operations.
• Lean, Six Sigma, operational excellence, or related process improvement certification.
• Experience in regulated, legal, financial services, or other compliance-focused industries.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation, sick time, and paid parental leave.
• Inclusive workplace focused on diversity, employee development, and work-life balance.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include in-person interviews.
• Applicants may be required to appear onsite at a hirify.global office during the recruitment process.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.