Analyst, Service Desk Technician

Location: Chicago, IL, United States; hybrid schedule with 3 days in the office and 2 days remote.

Base compensation: $63,898–$79,508 annually, plus potential discretionary annual bonus and incentive compensation.

Company

hirify.global is a Blackstone Real Estate portfolio company providing corporate services across finance, technology, human resources, and operations for real estate portfolio companies in North America, Europe, and Asia Pacific.

What you will do

• Research, resolve, and respond to service desk requests received by phone, email, voicemail, callbacks, self-service, and walk-ups in line with service level agreements.
• Install, configure, upgrade, replace, and troubleshoot PCs, printers, network components, operating systems, and software applications.
• Configure, deploy, and support company-issued iOS and Android mobile devices.
• Use ServiceNow to create, update, manage, and close work order tickets and customer profiles.
• Maintain workstation management services, including remote control, software distribution, asset management, virus protection, compliance reporting, and update distribution.
• Identify desktop application and operating system vulnerabilities, implement corrective measures, and coordinate with service desk specialists and other support teams.

Requirements

• Bachelor’s degree or foreign equivalent in Information Systems or a related field, plus 2 years of experience as a Computer Systems Administrator, Computer Systems Analyst, or in a related role.
• Experience with Microsoft Active Directory, Exchange, Office 365, Microsoft Teams, Windows Server, and Windows 7/8/10/11 desktop and laptop support.
• Experience supporting iOS and Android mobile devices and installing, configuring, and maintaining Microsoft Office and other software applications.
• Ability to troubleshoot internet, VPN, email, browser, and authentication issues, including Okta, using tools such as Tanium.
• Experience administering Microsoft Intune, Azure, and Office 365 for device, identity, and application management.

Culture & Benefits

• Hybrid work policy with 3 days in the office and 2 days remote.
• Health insurance, wellness benefits, retirement savings plan, 401(k), paid holidays, and paid time off.
• Productivity Hours with weekly meeting-free work time and Summer Fridays.
• Work From Anywhere Month.
• In-house and external learning and development opportunities.