Supply Chain Coordinator

Location: Romulus, Michigan, USA. On-site, full-time position. Must be legally authorized to work in the US.

Company

Global supply chain management and logistics provider with more than 15,000 professionals, 250+ locations, unified systems, and Fortune 500 status.

What you will do

• Coordinate day-to-day order management operations with operations, account management, and the OM manager.
• Provide proactive, solution-based customer service and manage operational exceptions against customer KPIs.
• Analyze customer data, dashboards, and shipment reports to identify trends and improve supply chain performance.
• Create and maintain customer SOPs, support system adoption, and provide technical assistance with tools and dashboards.
• Handle customer and vendor billing, monitor finance reports, and resolve intercompany accounting discrepancies.
• Support customer retention, proposals, account development, new-business transitions, and process improvements.

Requirements

• Six months to one year of related experience or training, or an equivalent combination of education and experience.
• Strong project management, problem-solving, analytical, organizational, and time-management skills.
• Excellent oral and written communication skills and a professional customer-service approach.
• Expertise in Microsoft Excel and Power BI, or the ability to become an expert.
• Legally authorized to work in the US.

Culture & Benefits

• Professional, leadership-oriented, friendly, and customer-service-focused work environment.
• Paid vacation, holidays, and sick time.
• Medical, prescription drug, dental, and vision coverage.
• Life and long-term disability insurance.
• 401(k) retirement savings plan for US employees and employee stock purchase plan.
• Training and personnel development program with opportunities for career advancement.