Service Operations Lead [MedTech]

Location: Singapore, Singapore; full-time, onsite

Company

Healthcare innovation organization delivering medical technology and treatment solutions across the healthcare spectrum.

What you will do

• Lead service enablement for commercialization initiatives and own regional technical service operations processes.
• Drive inventory management, supply and ordering, import/export, loaner, and tool management programs.
• Optimize operational processes to improve customer experience, service efficiency, quality, and compliance.
• Plan current and future resources, including FTEs, parts, loaners, tools, and operational capabilities.
• Manage technical service projects and business programs while developing insights from trends and the competitive landscape.
• Collaborate with APAC and global stakeholders, business partners, and external suppliers to deliver operational initiatives.

Requirements

• Degree in Supply Chain Management, Operations Management, Industrial Engineering, Logistics Management, or an equivalent field.
• At least 4 years of experience in service operations, logistics operations, repair operations, supply chain operations, or a similar area.
• Strong written, verbal, communication, and presentation skills.
• Data analytics and project or operations management capabilities.
• Ability to work independently, meet deadlines, adapt to changing priorities, and collaborate with partners across APAC.
• Negotiation and influencing skills with regional partners.

Nice to have

• Experience with customer support operations, service request management, omni-channel support, or customer satisfaction initiatives.
• Experience in coaching, developing others, inclusive leadership, or team management.

Culture & Benefits

• Inclusive work environment that respects individual dignity, diversity, and merit.
• Cross-functional collaboration with internal stakeholders across APAC and global teams.
• Work aligned with the organization’s Credo and leadership imperatives.