A/R Insurance Specialist II

Location: Onsite at 8501 N. Mopac Suite 310, Austin, Texas. Full-time schedule, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Company

Community-based oncology care network delivering evidence-based cancer treatment through providers and clinical sites across Texas and the United States.

What you will do

• Monitor delinquent patient and payer accounts and perform collection activities.
• Review reports, research account issues, and resolve insurance payment and billing errors.
• Review payment postings, update account statuses, and maintain current account balances.
• Contact patients to secure past-due balances, verify demographics and insurance information, and document conversations.
• Answer billing, payment, and insurance questions, resolve complaints, and refer patients for payment-plan support when appropriate.
• Maintain patient and payer credit balances and process timely refunds in line with applicable regulations.

Requirements

• High school diploma or equivalent.
• At least four years of combined medical billing and payment experience.
• At least two years of insurance resolution experience with patients and payers.
• Knowledge of state, federal, and third-party claims processing and collections guidelines.
• Knowledge of medical coding, including oncology medical coding.
• Proficiency with computer systems and Microsoft Word and Excel; required e-learning courses must be completed within 90 days.

Culture & Benefits

• Work in an office-based clinical environment with frequent contact with staff and patients.
• Collaborate with coworkers, physicians, patients, and external contacts to support efficient revenue-cycle operations.
• Follow patient confidentiality requirements and state, federal, and HIPAA regulations.
• Role includes regular computer-based work and occasional lifting or moving of up to 30 pounds.