Associate - Customer Service - Work At Home

Location: Tokyo, Japan; work from home

Company

hirify.global provides customer support and technical support services through a distributed team of consultants.

What you will do

• Handle general billing inquiries and verify customer account information.
• Access customer databases, knowledge resources, and technical applications to identify root causes and provide resolutions.
• Identify customer needs, recommend solutions, and make follow-up calls.
• Coordinate escalations with test desk, field service, and dispatch departments.
• Schedule technician visits when required.
• Complete new-hire, refresher, product-update, and cross-training sessions.

Requirements

• High school diploma or equivalent.
• Basic PC keyboarding skills and experience with Microsoft Office, including Outlook, Word, and Excel.
• Experience providing direct technical support to clients.
• Strong verbal and written communication, problem diagnosis, problem-solving, and multitasking skills.
• Ability to work with several applications and communicate ideas clearly.
• Home-work setup: 2.0 GHz dual-core processor or better, at least 2 GB RAM, 10 GB available storage, Windows 7 or newer, 1 Mbps upload and 15 Mbps download internet, a dual-ear headset, and a noise-cancelling microphone.

Nice to have

• Experience with CRM applications.
• Goal-oriented approach.

Culture & Benefits

• Work-from-home arrangement.
• Job-related training and product cross-training.
• Contract engagement.