2 дня назад
Customer Experience Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Specialist (Customer Support): Resolving customer issues across phone, email, and web chat in a fast-paced contact environment with an accent on empathetic communication, multitasking, and digital systems. Focus on analyzing customer problems, influencing internal stakeholders toward the best outcomes, and identifying improvements to customer and employee experiences.
Location: Sydney, NSW, Australia; hybrid and flexible working approach
Company
operates a property platform focused on helping people find and finance their next home.
What you will do
- Resolve customer issues by phone, email, and web chat in an empathetic, professional, and timely manner.
- Manage customer demand and multitask across several systems in a fast-paced contact environment.
- Communicate with colleagues across all organisational levels to find the best customer outcomes.
- Identify opportunities to improve employee experience, customer experience, and operational excellence.
- Provide feedback to improve REA products and services.
- Contribute to a high-performing team focused on service quality and customer loyalty.
Requirements
- At least 1 year of experience in a fast-paced, customer-facing environment such as retail, hospitality, contact centres, or real estate.
- Strong technical proficiency and the ability to use multiple systems while speaking with customers and learn new systems quickly.
- Strong communication, positive language, active listening, empathy, persuasion, and decision-making skills.
- Ability to resolve customer problems promptly, adapt to customer needs, take accountability, and demonstrate resilience.
- Growth mindset and enthusiasm for learning.
Nice to have
- Experience with Zendesk, Slack, or Salesforce.
- Experience as a leasing consultant, property manager, or in a similar real estate role.
Culture & Benefits
- Collaborative, purpose-driven culture focused on high performance, care, and innovation.
- Flexible leave options, including birthday leave and the ability to purchase additional leave.
- Flexible parental leave for primary and secondary carers.
- Volunteering leave, community grants, matched payroll giving, and charity-focused initiatives.
- Hackdays for developing and exploring new ideas.
- Support for the physical, mental, emotional, and financial health of employees.
Hiring process
- Submit a brief cover letter explaining interest in REA, the role, and an example of resolving a challenging customer situation.
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