Patient Finance Collector

Location: Hybrid schedule with four days per week in the Nashville office; candidates must live within a 75-minute commute.

Company

hirify.global provides personalized virtual behavioral healthcare for people with complex mental health, substance use, and eating disorder needs.

What you will do

• Manage patient balances and prepare accounts for self-pay collections after insurance processing is complete.
• Communicate with patients and families about outstanding balances, invoices, financial agreements, and payment expectations.
• Handle high volumes of inbound and outbound collection calls and manage large patient account volumes.
• Arrange payments and establish payment plans for outstanding balances.
• Process invoice and credit requests according to collection guidelines.
• Investigate escalated insurance billing inquiries and inaccuracies, coordinating with revenue cycle and other departments to resolve accounts.

Requirements

• Must work four days per week from the Nashville office and live within a 75-minute commuting distance.
• Knowledge of medical billing practices, office policies, and procedures.
• Understanding of the No Surprises Collections Act and patient confidentiality requirements.
• Strong mathematical, organizational, written, and verbal communication skills.
• Strict attention to detail and the ability to manage high volumes of account information.
• At least two years of related experience in healthcare administration, finance, insurance, claims, billing, customer service, call center, or management.

Culture & Benefits

• Mission-driven work focused on expanding access to behavioral healthcare.
• Collaborative environment centered on connection, curiosity, evidence, and commitment.
• Comprehensive benefits are available to full-time exempt employees.
• This role is not available to candidates in Alaska, Maine, Washington, D.C., New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.