Collections Specialist

Location: Monterrey, Mexico; hybrid work

Company

hirify.global provides electrical connection and protection solutions for equipment, buildings, and critical processes through globally recognized product brands.

What you will do

• Manage large, sophisticated, and high-risk customer accounts as the primary contact for account issues and documentation requests.
• Resolve past-due invoices, review account aging, follow up with customers through portals, and ensure payments meet contractual terms.
• Review credit-hold orders, assess risk with internal partners, and support timely order-release decisions.
• Mentor colleagues on complex credit and collections cases and collaborate with Sales, Customer Service, Finance, and other business teams.
• Prepare and analyze revenue, deferred revenue, discounts, and collections reports for business partners and management.
• Lead process improvements, acquisition integration activities, month-end close support, audits, and internal control initiatives.

Requirements

• Bachelor’s degree or equivalent experience in Business, Economics, Accounting, or Finance; Accounting is preferred.
• At least 3 years of experience in Credit & Collections or related areas such as Cash Management, Credit Management, Customer Support, or Collections.
• Fluent English, written and spoken, is required.
• Intermediate to advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, IF, and COUNT functions.
• High accuracy and attention to detail when managing customer accounts and financial data.
• Strong communication, ownership, independent problem-solving, and collaboration skills.

Culture & Benefits

• Work within a global organization with diverse operations and career opportunities.
• Support for philanthropic activities and volunteering through the hirify.global in Action matching program.
• Culture based on innovation, integrity, customer focus, respect, teamwork, optimism, and accountability.
• Benefits designed to support employees’ personal and professional lives.
• Commitment to inclusion, diversity, and employee authenticity.