ServiceNow Manager, CRM & Front Office Solutions (ServiceNow)

Location: Cleveland, United States; onsite

Salary: $107,000–$214,500 per year, plus discretionary performance-based bonus.

Company

hirify.global is a professional services firm serving middle-market organizations across audit, tax, consulting, and ServiceNow transformation.

What you will do

• Lead end-to-end ServiceNow CRM, CPQ, and Customer Service Management implementations for mid-market and enterprise clients.
• Own project delivery from requirements and process design through configuration, testing, training, and go-live support.
• Conduct data and process readiness assessments, including catalog structures, pricing logic, and contract data.
• Design and document CPQ workflows covering guided configuration, pricing rules, approvals, quote-to-order flows, and amendments.
• Manage project-level client relationships, scope, timelines, communications, and satisfaction.
• Define the Front Office delivery methodology, develop solution materials, and support proposals, scoping, pricing, and business development.

Requirements

• At least five years of experience implementing CPQ, CRM, or customer service management solutions on ServiceNow, Salesforce, or comparable enterprise platforms.
• Independent leadership of client-facing implementations, including scope, timelines, and project-level client relationships.
• Strong understanding of CPQ concepts, data readiness, process assessments, and workflow architecture.
• Strong communication and presentation skills for technical teams and executive stakeholders.
• Consulting or professional services experience with the ability to manage multiple engagements simultaneously.
• Applicants must be based in the Cleveland, United States location for this onsite role.

Nice to have

• Hands-on ServiceNow CRM or CPQ implementation experience.
• Experience migrating clients from Salesforce CPQ and familiarity with subscription modeling, co-terming, proration, and ramp deals.
• ServiceNow Certified Implementation Specialist certification in CRM or a related module.
• Experience in technology, financial services, or manufacturing.
• Experience building a new practice or service line within a consulting firm.

Culture & Benefits

• Competitive compensation and benefits package.
• Schedule flexibility to help balance personal demands and client service.
• Equal employment opportunity and reasonable accommodations during the recruitment process.
• Discretionary bonus based on firm and individual performance.
• Opportunity to shape a growing ServiceNow Front Office practice and its delivery standards.