IT Service Delivery Program Manager

Location: Secaucus, New Jersey, United States; onsite

Salary: $123,250–$150,000 per year, plus potential bonus and benefits.

Company

hirify.global, a Sanmina company, designs, builds, and delivers technology infrastructure for global customers.

What you will do

• Manage end-to-end IT service management and service delivery operations, including demand, change, incident, and problem management.
• Develop and operate the IT service management framework, including policies, procedures, SLAs, OLAs, governance, and service-level reporting.
• Lead continuous service improvement and operational excellence initiatives using ITIL standards and industry best practices.
• Build relationships with business departments, enterprise IT teams, vendors, and IT leadership to resolve service delivery issues.
• Create and maintain knowledge bases, FAQs, tutorials, help guides, training materials, and end-user communications.
• Produce KPI and service-health reports and lead IT service management compliance certification and recertification activities.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• At least 5 years of experience leading IT service management in a complex, global environment, preferably manufacturing.
• Experience translating ITIL principles into practical service management processes; ITIL Foundation certification is preferred.
• Experience developing, monitoring, and achieving SLAs and OLAs in a multi-vendor environment.
• Strong vendor interaction and management skills.
• Ability to analyze business-process gaps and develop technology-enabled solutions using emerging technologies.

Nice to have

• Additional ITIL certification beyond Foundation.
• ServiceNow development experience.
• Technical writing skills.

Culture & Benefits

• Competitive base salary and performance-based annual bonus eligibility.
• 401(k) retirement savings plan and tuition reimbursement.
• Medical, dental, and vision coverage, mental health resources, wellness programs, and company-paid life and disability insurance.
• Paid time off, company-paid holidays, parental leave, and family-care support.
• Structured training, on-the-job learning, matching-gift, and volunteer programs.