ServiceNow Technical Architect (ServiceNow)

Location: Singapore, Central Singapore, Singapore

Company

hirify.global is a global professional services firm providing on-demand talent, consulting, and outsourced services across digital transformation, data, cloud, and enterprise-scale initiatives. hirify.global is a major ServiceNow Elite services partner in the APAC region.

What you will do

• Design, lead, and govern end-to-end ServiceNow implementations, migrations, and transformation projects.
• Analyze existing technologies and define improvements using ServiceNow architecture and best practices.
• Develop technical solutions, design specifications, functional specifications, workflows, and process documentation.
• Configure and implement ServiceNow solutions across modules including ITSM, ITOM, HRSD, SAM, HAM, ITBM, Security Operations, GRC, FSM, and CSM.
• Integrate disparate systems using SOAP and REST APIs, MID Server, web services, SSO, LDAP, and related integration technologies.
• Provide technical consulting, pre-implementation training, troubleshooting, post-implementation support, and technical progress oversight.

Requirements

• At least 5 years of ServiceNow development experience and at least 3 years in a Solution Architect role.
• Customer-facing technical consulting experience with ServiceNow and experience with platform development.
• Experience with ServiceNow release and version upgrades, instance cloning, data migration, and complex workflows.
• Configuration experience with Incident Management, Change Management, Problem Management, Service Request Management, Knowledge Management, Release Management, Event Management, Configuration Management, and Asset Management.
• ServiceNow Administrator certification is required; Developer or Implementation Specialist certification is preferred.
• Experience with Business Rules, ACLs, Script Includes, Client Scripts, UI Policies, UI Actions, GlideRecord, Glide AJAX, workflows, JSON, reporting, integrations, MID Server, and related ServiceNow development technologies.

Nice to have

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• Experience with Discovery, Domain Separation, Encryption Plugin, and advanced ServiceNow integrations.
• Expertise in front-end technologies including HTML, JSTL, DHTML, JavaScript, CSS, XML, XSL, and XSLT.

Culture & Benefits

• People-focused organization with a long-term culture of excellence.
• Collaborative, team-oriented working environment with open, honest, and early communication.
• Fair base and at-risk compensation based on experience and market conditions.
• Opportunities to work across onshore, offshore, and nearshore delivery models.
• Focus on innovation, professional growth, and developing talent.