Customer Success Manager (ServiceNow)

Location: Central Singapore, Singapore

Company

hirify.global is a global professional services firm providing on-demand talent, consulting, and outsourced services, with a strong ServiceNow services presence in APAC.

What you will do

• Own the customer experience and oversee key customer accounts and stakeholder relationships.
• Act as a primary escalation point, resolve customer queries, and coordinate appropriate responses.
• Identify customer goals, recommend suitable ServiceNow solutions, and deliver high-level product demonstrations.
• Facilitate Quarterly Business Reviews, customer Pulse surveys, monthly reporting, and performance communications.
• Monitor customer health, drive ServiceNow adoption, retain and grow customer usage, and identify sales opportunities.
• Collaborate with sales, project, development, and internal teams, including support for pre-sales activities.

Requirements

• 3+ years of experience in customer success and customer satisfaction.
• Basic ServiceNow knowledge and the ability to learn ongoing upgrades and enhancements.
• Strong verbal, written, communication, reporting, relationship-building, influencing, and conflict-resolution skills.
• Ability to work autonomously, solve problems creatively, influence decision-makers, and remain detail-oriented.
• Empathetic, collaborative, curious, technically capable, and comfortable working with diverse cultural perspectives.
• Ability to work in Central Singapore, Singapore.

Nice to have

• ServiceNow Fundamentals training.
• Training in relationship-building, influencing, and negotiation.
• ITIL Foundation certification.

Culture & Benefits

• People-focused organization with a long-term culture of excellence.
• Open, honest, and early communication.
• Emphasis on customer focus, continuous improvement, innovation, and talent development.
• Base and at-risk compensation based on experience and market conditions.