5 дней назад
Customer Success Manager/Director (Altium)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager/Director (Altium) (SaaS/EDA): Driving adoption, retention, renewals, and expansion for Altium Develop, a cloud-based industrial software platform, with an accent on customer success planning, technical enablement, and account growth. Focus on analyzing customer health metrics, translating business objectives into account strategies, and driving product improvements through structured feedback.
Location: Shanghai, China; onsite, with no remote work available
Company
Altium Limited, part of the Group, is a global software company developing cloud-based platforms for electronics design, supply chain, and manufacturing collaboration.
What you will do
- Build long-term customer relationships and manage renewals, upselling, and expansion revenue.
- Develop customer success plans that increase product adoption, retention, and account growth.
- Understand customer business objectives and translate them into account plans and management KPIs.
- Drive adoption through product demos, training, workshops, webinars, and regular customer engagement.
- Monitor customer usage and health metrics, resolve issues, and coordinate internal resources.
- Collect structured feedback, customer success stories, and product insights to support product improvement and sales and marketing activities.
Requirements
- Bachelor's degree in business, engineering, computer science, or a related field.
- 5+ years of experience in customer success, account management, SaaS, or software.
- Strong understanding of SaaS products and customer lifecycle management.
- Excellent communication, interpersonal, analytical, and cross-functional collaboration skills.
- Experience with CRM systems, customer success tools, and technical products.
- Ability to travel occasionally for customer meetings and events.
Nice to have
- Knowledge of the electronics design automation industry and Altium Designer.
- Customer success or project management certification.
- Experience with SaaS products in industrial or electrical manufacturing.
Culture & Benefits
- Work within a globally collaborative software organization focused on electronics innovation.
- Competitive benefits package alongside salary.
- Opportunities to collaborate with product, sales, marketing, and international teams.
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