ServiceNow Engagement Manager (ServiceNow)

Location: Toronto, Canada; full-time office-based role

Compensation Range: $103,500–$190,100 annually, plus eligibility for a discretionary performance-based bonus.

Company

hirify.global is a global professional services firm serving middle-market clients and delivering consulting solutions, including ServiceNow advisory and implementation services.

What you will do

• Lead ServiceNow consulting engagements from discovery and solution planning through implementation and delivery.
• Advise senior client stakeholders and manage expectations, priorities, risks, outcomes, scope, resources, and timelines.
• Define strategic objectives, business and technology roadmaps, and actionable ServiceNow implementation strategies.
• Provide strategic and operational leadership across ServiceNow programs and ensure alignment with business objectives and platform best practices.
• Lead and mentor cross-functional, distributed, and remote ServiceNow delivery teams.
• Contribute to proposals, statements of work, solution development, presentations, account growth, and broader practice development.

Requirements

• 6+ years of experience working with the ServiceNow platform, including implementation or transformation leadership.
• 5+ years of experience in people management, client management, engagement management, consulting delivery leadership, or a similar role.
• Experience leading distributed or remote teams and managing senior client stakeholders.
• Ability to define strategic visions, business objectives, and technology roadmaps and translate them into ServiceNow solutions.
• Strong knowledge of ServiceNow capabilities, implementation methodologies, communication, presentation, problem-solving, and stakeholder management.
• ServiceNow Certified System Administrator certification or willingness to obtain it.

Nice to have

• Consulting management or leadership experience and experience leading large-scale or complex ServiceNow transformation programs.
• ServiceNow Certified Implementation Specialist certification, ITIL Foundation certification, or experience with ITSM, ITOM, CSM, HRSD, SecOps, GRC, and other ServiceNow modules.
• Experience with business development, proposals, account growth, client pursuits, and C-suite stakeholders.
• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.

Culture & Benefits

• Inclusive professional environment focused on client impact, collaboration, and employee development.
• Flexible scheduling to support work-life balance while serving clients.
• Competitive benefits and compensation package.
• Accommodation is available for applicants with disabilities during the recruitment process.