HVAC Mechanical Technical Support Specialist I

Location: Tulsa, Oklahoma, United States; onsite, full time

Company

hirify.global designs and manufactures high-performance commercial HVAC systems for mission-critical facilities, commercial campuses, healthcare, data centers, industrial environments, and complex mechanical infrastructures across the United States.

What you will do

• Independently diagnose complex mechanical, electrical, and controls-related issues in commercial HVAC systems.
• Interpret system behavior across refrigeration circuits, controls logic, airflow dynamics, and safety devices.
• Guide field technicians toward safe, code-compliant, and performance-focused solutions during live service events.
• Identify root-cause trends, document technical findings, and reduce repeat service events.
• Support onboarding and Tier 1 technical training.
• Mitigate warranty exposure, reduce downtime, and protect customer relationships.

Requirements

• Diagnostic expertise in commercial HVAC mechanical and electrical systems.
• Strong knowledge of refrigeration circuits, airflow dynamics, safety controls, and system integration.
• High-level proficiency interpreting wiring diagrams, control schematics, mechanical schematics, and sequences of operation.
• Understanding of commercial HVAC controls platforms and safety standards.
• Clear, confident technical communication during high-pressure field events.
• Strong professional judgment and customer-facing composure.

Culture & Benefits

• Technical support functions as an engineering-focused escalation point rather than transactional support.
• Cross-functional collaboration with field operations, sales, manufacturing, quality, and engineering.
• Increasing technical authority, autonomy, and business impact across support tiers.
• Work directly connected to system uptime, warranty cost control, customer retention, and product improvement.