Social Community Engagement Lead (Senior Manager) (Marketing)

Location: Chicago, IL, USA; hybrid schedule with four in-office days per week, Monday–Thursday.

Salary: USD 80,336.75–145,077.09 per year, plus eligibility for an annual incentive program.

Company

hirify.global is a healthcare education organization supporting more than 97,000 students and 385,000 alumni through five accredited institutions.

What you will do

• Manage real-time community engagement across hirify.global’s university brand channels, responding to comments, conversations, and mentions.
• Monitor brand mentions, sentiment, audience behavior, cultural moments, and platform trends to identify opportunities and risks.
• Build and manage a Social Ambassador Program for alumni, faculty, and students across hirify.global’s university brands.
• Plan and execute brand activations, ambassador events, advocacy campaigns, and targeted ambassador initiatives.
• Partner with the AEO team to align community and ambassador content with SEO/AEO priorities, search behavior, keywords, and AI-generated answers.
• Coordinate with social managers, marketing, communications, Alumni Communications, and Corporate Affairs on tone, escalation, messaging, and reputation goals.

Requirements

• Bachelor’s degree.
• 5–7+ years of experience in community management, social media, or digital engagement.
• Experience building or managing an ambassador, influencer, or advocacy program.
• Experience with social listening and sentiment monitoring tools.
• Excellent written communication skills and strong judgment regarding brand voice, tone, and escalation.
• Experience managing a program budget and working across multiple concurrent initiatives.

Nice to have

• Background in higher education, healthcare, or nonprofits.

Culture & Benefits

• Hybrid work environment designed to support collaboration, communication, creativity, and relationship-building.
• Health, dental, vision, life, and disability insurance.
• 401(k) Retirement Program with a 6% employer match.
• Flexible Time Off policy and 12 paid holidays.
• Opportunities for professional skill development and career growth.