Senior Product Manager, B2B Service Customer & Partner Portals (Salesforce)

Location: Chicago, Illinois; hybrid work with in-person attendance at an assigned TU office at least two days per week

Salary: $112,500–$187,500 annually, with potential eligibility for an annual bonus and other incentives

Company

hirify.global provides data, analytics, and digital solutions that support customers, partners, and business operations.

What you will do

• Define the vision, strategy, and roadmap for B2B customer and partner portal capabilities.
• Translate customer journeys, service pain points, and business needs into portal capabilities, user stories, acceptance criteria, and prioritized backlogs.
• Identify and design self-service, workflow automation, and AI-enabled service opportunities while preserving appropriate human support.
• Align portal, case management, knowledge, customer data, and service request capabilities across the B2B service lifecycle.
• Manage backlog enrichment, sprint planning, release readiness, stakeholder demos, adoption planning, and post-release measurement.
• Establish KPIs for adoption, task completion, containment, deflection, customer satisfaction, operational efficiency, and business impact.

Requirements

• 7+ years of experience in product management, digital experience, business process management, service operations, customer support, portals, or Salesforce-related roles.
• Strong understanding of customer service, contact center, partner operations, customer support workflows, and digital self-service models.
• Experience translating operational challenges and customer needs into scalable technology solutions with measurable outcomes.
• Experience in Agile delivery, including backlog management, prioritization, user stories, acceptance criteria, release readiness, and post-release measurement.
• Experience with Salesforce Experience Cloud, Salesforce Service Cloud, customer portals, partner portals, or similar self-service platforms.
• Ability to collaborate with Salesforce administrators, developers, architects, UX/design, analytics, security, and delivery teams.

Nice to have

• Experience implementing AI-enabled service capabilities, automation, or emerging digital service technologies.
• Project management experience without reliance on a dedicated project manager.
• Change management experience involving adoption planning, stakeholder communications, training, and support.
• Experience measuring quantified customer, operational, and financial value.
• Salesforce certifications or experience with conversational AI, knowledge management, analytics, or digital adoption platforms.

Culture & Benefits

• Medical, dental, vision, HSA, and FSA options with day-one eligibility.
• Life, disability, legal, pet insurance, and travel accident coverage.
• Adoption assistance, fertility planning, caregiver support, dependent care benefits, and up to 12 weeks of paid parental leave.
• 401(k) with employer match, ESPP, financial wellness resources, and career coaching.
• Tuition reimbursement, flexible time off or paid time off, paid holidays, commuter benefits, employee discounts, and volunteer programs.
• Therapy, coaching, meditation, and other physical, mental, social, and financial wellness resources.