Senior Servicing Compliance Manager (Residential Mortgage)

Location: Phoenix, AZ; full-time, on-site

Company

hirify.global is a nationwide banking organization and wholly owned subsidiary of Western Alliance Bancorporation, operating through multiple banking brands and AmeriHome Mortgage.

What you will do

• Develop, lead, and oversee the mortgage servicing regulatory compliance program for residential mortgages.
• Manage external servicing quality control vendors and sub-servicers, including compliance reviews and issue escalation.
• Assess compliance with federal and state servicing regulations, including RESPA, ECOA, TCPA, and FDCPA.
• Create and manage monthly, quarterly, and annual compliance test plans.
• Analyze audit findings, management reports, operational metrics, and servicer performance trends.
• Maintain departmental risks and controls, develop compliance policies and procedures, and ensure timely remediation.

Requirements

• 9+ years of experience in regulatory compliance, risk management, internal audit, or a similar field.
• Bachelor’s degree in a related field.
• Previous leadership experience.
• Advanced knowledge of banking operations, regulatory obligations, compliance governance, and program management.
• Working knowledge of mortgage servicing life events, including collections, loss mitigation, foreclosure, bankruptcy, claims, servicing transfers, ARMs, escrows, payment processing, and payoffs.
• Advanced risk analysis, reporting, speaking, and writing skills.

Nice to have

• Certified Regulatory Compliance Manager certification.
• Occasional travel availability.

Culture & Benefits

• Medical and dental insurance.
• Paid time off and a 401(k) matching program.
• Competitive salary and company ownership opportunity.
• Tuition assistance and wellness programs.
• Employee volunteer program.