Access Mental Health Customer Care Rep III

Location: Must reside within a 30–45 minute commute of the Rocky Hill, Connecticut office. Hybrid schedule requires working in the office 1–2 days per week; alternate locations may be considered within commuting distance of an hirify.global office. Schedule: Monday–Friday, 8:30am–5pm EDT.

Company

hirify.global is a Fortune 25 healthcare company focused on improving lives and simplifying healthcare.

What you will do

• Review and respond to provider and other customer inquiries by mail, telephone, or in person.
• Coordinate provider schedules and face-to-face consultations.
• Maintain program documentation and records, including encounter forms and assessments.
• Support operational workflows connected to consultation services.
• Research inquiries to determine effective responses while managing calls, texts, faxes, and electronic queues.

Requirements

• High school diploma or equivalent.
• At least 3 years of company experience in an automated customer service environment, or an equivalent combination of education and experience.
• Strong oral, written, and interpersonal communication skills.
• Problem-solving, analytical, facilitation, and research skills.
• Ability to multitask, maintain focus while sitting for extended periods, and work in a fast-paced, high-pressure environment.
• Successful completion of the required pre-employment test battery.

Nice to have

• Bachelor’s degree in a healthcare-related field.
• Customer service or call center experience.
• Experience with digital tools and platforms that improve productivity and reduce manual effort.

Culture & Benefits

• Hybrid workforce strategy combining office collaboration with virtual work.
• Paid holidays, paid time off, and merit increases.
• Medical, dental, vision, disability, life insurance, and wellness benefits.
• 401(k) matching, stock purchase plan, incentive bonus programs, and financial education resources.
• COVID-19 and influenza vaccination may be required for certain patient- or member-facing roles, subject to applicable exceptions and laws.