Senior Customer Engagement Consultant (Fraud and Identity Solutions)

Location: United Kingdom; hybrid work with in-person responsibilities at an assigned hirify.global office for a minimum of two days per week

Company

hirify.global is a global business providing fraud, identity, and risk solutions.

What you will do

• Own the operational relationship with premium and strategic customers.
• Lead onboarding, training, operational reviews, solution adoption, fraud analysis, and consulting engagements.
• Develop customer success plans that drive adoption, product maturity, and long-term value.
• Manage customer-facing projects through the full project lifecycle and ensure timely delivery.
• Analyze customer performance, usage trends, and fraud-related data to provide actionable insights.
• Partner with Sales and internal stakeholders on proofs of concept, renewals, expansion opportunities, and product improvements.

Requirements

• Bachelor’s degree in Business, Finance, or a related field, plus professional experience in Customer Success, Consulting, Fraud Management, or a related discipline.
• Experience in fraud prevention, fraud management, identity verification, or Identity and Access Management.
• Experience managing customer-facing projects, implementations, or operational programs from initiation through completion.
• Strong customer relationship, stakeholder influence, analytical, and problem-solving skills.
• Experience with fraud detection, identity verification, authentication, or risk management platforms.
• Availability to support customers across multiple time zones, with occasional travel and participation in on-call support rotations.

Culture & Benefits

• 26 days of annual leave plus bank holidays, increasing with service.
• Global paid wellness days and a birthday day off.
• Contributory pension scheme and access to the hirify.global Employee Stock Purchase Plan.
• Private healthcare and physical, mental, and financial wellbeing programmes.
• Flexible working policies, diversity communities, and training and development opportunities.

Hiring process

• Most recruitment stages are conducted virtually by phone and video.
• An in-person interview may be required, with details provided by the recruiter.