Managing Director, Managed Services Delivery

Location: Frisco, Texas, USA; full-time on-site role

Salary: $182,150–$345,350 annually. Actual compensation depends on skills, experience, qualifications and geographic location.

Company

Professional services firm providing advisory, tax, assurance and business services through a global network.

What you will do

• Lead the Managed Services client experience strategy across opportunity, onboarding, transition, delivery, governance, service reviews and expansion.
• Define standards for client communications, executive reporting, escalation management, issue resolution and value realization.
• Establish clear roles, KPIs, SLAs, governance routines and accountability structures across multi-client engagements.
• Advise delivery teams on complex client situations, executive conversations, service quality concerns and relationship risks.
• Convert recurring client and team friction points into scalable operating improvements, playbooks, tools and delivery standards.
• Partner with growth, transitions, operations, technology, AI enablement and offshore teams to improve retention, onboarding consistency, automation, reporting and platform scalability.

Requirements

• Bachelor’s degree in Accounting, Finance or Business required; CPA and/or MBA preferred.
• 15+ years of experience in managed services, professional services, outsourcing, client success, operations, transformation or technology-enabled delivery.
• Experience leading client experience, delivery governance, service quality or recurring services across a multi-client portfolio.
• Experience working with senior client executives and internal leadership on complex delivery, relationship and value realization matters.
• Strong understanding of onboarding, transitions, service delivery, KPIs, SLAs, escalation management, executive reporting and client retention.
• Demonstrated ability to build scalable operating standards, playbooks, governance models and client journey frameworks while influencing cross-functional stakeholders.

Nice to have

• CPA or MBA.
• Experience with workflow tools, automation, AI-enabled delivery, operational reporting or digital service models.

Culture & Benefits

• Leadership focus on ownership, responsiveness, proactive communication and disciplined execution.
• Emphasis on building trust, consistency and accountability across Managed Services.
• Opportunity to balance client experience, quality, margin, scalability and team capacity at platform scale.
• Work location status should be confirmed with the talent acquisition professional.