Vice President, Client Services (AI)

Location: Chicago (Green St), Illinois, United States

Salary: $217,236.65–$275,000 per year, plus long-term incentive and bonus and/or commission eligibility.

Company

hirify.global provides a cloud platform with AI-powered solutions for the insurance, automotive repair, and claims ecosystem.

What you will do

• Lead Client Services across Deployment, Training, and Customer Analytics.
• Redesign the operating model by centralizing work and improving consistency and scalability.
• Drive automation and AI adoption to reduce manual effort and improve speed, quality, and cost-to-serve.
• Develop clearer service offerings, value stories, and opportunities to monetize Client Services.
• Set priorities, structure, and accountability across the organization.
• Partner with Client Success, Product, Sales, Finance, and Operations, while building a strong leadership bench.

Requirements

• 15+ years of experience leading client-facing service, delivery, implementation, operations, or customer success in a complex B2B environment.
• 8+ years of experience leading managers and large, multi-team organizations.
• Experience leading transformations involving centralization, operating model redesign, and scaled execution.
• Strong operational judgment with the ability to simplify complexity and improve consistency.
• Experience using data, AI, and automation to improve speed, quality, and scale.
• Commercial mindset and strong cross-functional executive leadership skills.

Culture & Benefits

• Values include integrity, customer focus, innovation, inclusion and diversity, tenacity, and connection.
• 401(k) match, paid time off, and an annual incentive plan performance bonus.
• Comprehensive health insurance, adoption assistance, tuition reimbursement, and wellness programs.
• Stock purchase plan options and employee resource groups.
• Video interview required; interviews are transcribed, and generative AI or automated assistance is not permitted unless explicitly authorized for a specific exercise.