Specialist Customer Service (Automotive)

Location: Casablanca, Morocco

Company

hirify.global provides products, solutions, and services for energy and data management in the automotive industry, with approximately 95,000 employees across 26 countries.

What you will do

• Manage day-to-day customer service for selected customers across pre-series, series, and aftersales operations.
• Coordinate daily operations between customers, the Advanced Delivery Center, hirify.global production facilities, and third-party logistics providers.
• Process customer orders, review schedules against contracts and capacity agreements, and coordinate solutions for deviations.
• Monitor customer satisfaction, customer production programs, finished-goods availability, packaging, and logistics complaints.
• Control the Master Production Schedule against capacity, initiate emergency measures for shortages, and escalate unresolved issues.
• Conduct cycle counting and stock takes, monitor actual costs, support cost-target actions, and assist sales with customer recharges.

Requirements

• Master’s degree (BAC+5) in supply chain management or logistics management.
• At least 2 years of relevant experience.
• Mandatory French and English language skills.
• Experience coordinating customers, production facilities, logistics providers, orders, inventory, and delivery performance.

Culture & Benefits

• Competitive, tariff-based salary.
• Professional and personal development through hirify.global Academy learning and training activities.
• Open, tolerant, and diverse work environment.