Manager, Supportive Service Specialist (929979)

Location: Providence, Rhode Island, USA; first shift, full-time onsite

Company

hirify.global provides workforce development services through integrated career centers, sector-focused centers, community sites, and partner locations.

What you will do

• Develop expertise in RI DHS TANF requirements and maintain a reduced caseload of program participants.
• Oversee supportive services delivery, documentation, tracking, and compliance with program policies and financial requirements.
• Supervise staff, support employee development, and ensure participant interaction requirements are met.
• Monitor contract deliverables, reporting deadlines, and supportive-services performance in partnership with organizational leadership.
• Build external partnerships, represent the organization in the community, and help reduce participant barriers.
• Evaluate participant progress, support transition to work readiness, and implement workshops.

Requirements

• Bachelor’s degree from an accredited university or college, or equivalent work experience.
• One to three years of experience in workforce development.
• Strong customer service, listening, communication, and interpersonal skills.
• Ability to work with people from varied backgrounds and needs and to work independently.
• Excellent organizational and time-management skills with strong attention to detail.
• Knowledge of Microsoft Office and the ability to work across multiple programs and platforms; reliability and teamwork are required.

Culture & Benefits

• Learning opportunities and networking programs.
• Inclusive work environment focused on diversity, fairness, and respect.
• Opportunity to support job seekers and career changers in advancing toward sustainable careers.
• Equal opportunity employment practices.