Assistant Manager

Location: Cambridge, United States; all duties must be performed at a Harvard or Harvard-designated location

Company

hirify.global Central Administration supports the university's schools, students, faculty, staff, alumni, and surrounding communities through collaborative administrative services.

What you will do

• Support operational oversight of Harvard Kennedy School dining and catering operations.
• Schedule, assign, train, coach, and supervise front-line staff based on business needs and events.
• Manage Kronos timekeeping, approve timecards, and submit accurate weekly payroll.
• Review event orders, determine staffing requirements, and coordinate catering deliveries with sales and kitchen teams.
• Supervise catering events and deliveries through staff training, spot checks, and service-standard enforcement.
• Maintain compliance with food quality, sanitation, safety, sustainability, personnel, and collective bargaining policies.

Requirements

• High school diploma and at least five years of front-of-house catering experience in high-volume fine-dining events, off-premises catering, or hotel catering.
• Previous supervisory experience with the ability to hold team members accountable.
• Proficiency with Microsoft Office, EMS, and Social Tables, with the ability to learn additional software.
• Strong communication, customer service, organization, time management, multitasking, and problem-solving skills.
• Ability to work evenings, weekends, and holidays and remain professional in stressful, changing environments.
• Ability to perform continuous walking, standing, and lifting, with frequent bending, reaching, squatting, and pushing carts or hot boxes.

Nice to have

• Associate's or bachelor's degree in hospitality management or a related field.
• Sales experience in off-site catering.
• Experience in a unionized environment.
• Knowledge of Kronos or a similar timekeeping system.

Culture & Benefits

• Collaborative environment focused on diversity, inclusion, open communication, fairness, and continuous learning.
• Comprehensive medical, dental, and vision coverage starting on the first day.
• Paid time off, including parental leave, and retirement plans with university contributions.
• Wellbeing resources, family and caregiver support, and professional development with tuition assistance.
• Commuter benefits, discounts, and campus perks.
• This is a term position ending September 27, 2027, with a 40-hour workweek; the role is designated as essential personnel.

Hiring process

• Pre-employment screening includes identity, education, criminal, motor vehicle record, drug testing, and reference checks.
• hirify.global is unable to provide visa sponsorship for this position.