Associate, Member Services (Fintech)

Location: Dallas, Texas, United States; hybrid work environment with up to 2 remote days per week

Salary: $55,000–$68,800 annually; eligible for a 6%–10% annual discretionary incentive award

Company

A systemically important financial market utility providing clearing and settlement services for options, futures, securities lending transactions, exchanges, and trading platforms.

What you will do

• Respond to routine clearing member inquiries by phone and email and coordinate issue resolution.
• Communicate with external market participants to support and troubleshoot production activities.
• Complete daily production-support tasks and assist with investigations and problem resolution.
• Research and analyze trade, position, and firm data to identify trends and operational requirements.
• Maintain clearing member information, perform Masterfile account updates, and verify member changes in CRM systems and databases.
• Support new products and functionality, departmental self-testing, procedures, documentation, and job aids.

Requirements

• Strong oral and written communication, customer service, and problem-solving skills.
• Ability to multitask in a dynamic environment and interact professionally with internal and external participants.
• Ability to cover various shifts and work overtime when required.
• Proficiency with Microsoft Office, especially Excel, PowerPoint, and Word.
• Bachelor’s degree in Business; 0+ years of experience accepted.
• This position is not eligible for visa sponsorship.

Culture & Benefits

• Collaborative and supportive work environment focused on work-life balance and employee wellness.
• Tuition reimbursement and student loan repayment assistance.
• Technology stipend for remote work.
• Generous paid time off and parental leave.
• 401(k) employer match and medical, dental, and vision benefits.

Hiring process

• Submit an application and resume through the careers site.
• Receive email confirmation that the application was received.
• If selected, arrange an interview with a company representative.