Assistant Manager, Member Contact Center (Fintech)

Location: Riverside, California, United States

Salary: $78,419–$117,628 per year

Company

hirify.global provides credit union products and services to its members.

What you will do

• Support the department manager in operating the Member Contact Center across multiple contact channels.
• Resolve member account issues and escalated concerns while ensuring prompt, accurate, and high-quality service.
• Supervise, schedule, train, evaluate, motivate, and develop direct reports and contact center supervisors.
• Provide consultative guidance on credit union products and services and ensure member needs and concerns are addressed.
• Research, evaluate, and implement departmental or divisional projects and identify opportunities to streamline operations.
• Maintain communication across departments and ensure compliance with policies, procedures, audit standards, SOPs, and BSA regulations.

Requirements

• High school diploma or GED.
• Bachelor’s degree in a related field or equivalent experience.
• 3–5 years of prior functional experience.
• 1–3 years of prior management or lead experience.
• Ability to meet regulatory compliance and assigned training requirements.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Commitment to diverse, equitable, and inclusive hiring.
• Equal opportunity employment and participation in E-Verify.