Seniour Manager, Customer Success (SaaS)

Location: Atlanta, GA; Westminster, CO; or Lake Oswego, OR — in office. Travel requirement: 30%.

Salary: $114,800–$162,000 per year.

Company

hirify.global is a global technology company connecting physical and digital worlds through positioning, modeling, data analytics, and digital construction solutions for architecture, engineering, construction, operations, transportation, and geospatial industries.

What you will do

• Lead, coach, and inspire Strategic Customer Success Managers managing complex enterprise relationships.
• Define, operationalize, and improve the Strategic Accounts Customer Success playbook.
• Drive customer adoption, value realization, renewals, retention, and portfolio growth.
• Build executive relationships and align Sales, Product, and Services teams around a cohesive customer experience.
• Use customer insights and portfolio data to monitor health, mitigate risks, and resolve high-impact escalations.

Requirements

• 7+ years of experience in Customer Success, Account Management, or a related customer-facing leadership function within SaaS or enterprise technology, including 4+ years leading teams.
• Experience managing strategic, enterprise-level accounts and accountability for customer value, retention, and growth outcomes.
• Success engaging senior customer executives, building cross-functional alignment, and managing complex business relationships.
• Strong knowledge of strategic account planning, health scoring, renewal forecasting, and risk management.
• Proficiency with Salesforce, Gainsight, and G-Suite.

Nice to have

• Experience in construction technology, AECO, or related industrial technology sectors.
• Global leadership experience managing international customer-facing or professional services operations.

Culture & Benefits

• Purpose-driven work focused on improving productivity, safety, and sustainability across essential industries.
• Collaborative and inclusive environment guided by the values Belong, Innovate, and Grow.
• Medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.

Hiring process

• Submit an online application through one of the Apply buttons in the posting.