Manager, Customer Success

Location: In office in Atlanta, GA; Westminster, CO; or Lake Oswego, OR, United States. Travel requirement: 30%.

Salary: $89,700–$123,500 per year.

Company

hirify.global is a global technology company developing precise positioning, modeling, data analytics, and digital construction solutions for essential industries.

What you will do

• Lead, coach, and inspire a team of Strategic Customer Success Managers managing complex enterprise relationships.
• Establish, operationalize, and improve the Strategic Accounts Customer Success playbook.
• Drive customer adoption, value realization, renewal performance, retention, and portfolio growth.
• Build executive relationships and align Sales, Product, and Services teams around a cohesive customer experience.
• Use customer insights and portfolio data to monitor account health, mitigate risks, and resolve high-impact escalations.

Requirements

• 7+ years of experience in Customer Success, Account Management, or a related customer-facing leadership role in SaaS or enterprise technology.
• 4+ years of experience leading teams.
• Experience managing strategic enterprise accounts and delivering customer value, retention, and growth outcomes.
• Experience engaging senior customer executives, building cross-functional alignment, and managing complex business relationships.
• Strong knowledge of strategic account planning, health scoring, renewal forecasting, and risk management.
• Proficiency with Salesforce, Gainsight, and G-Suite.

Nice to have

• Experience in construction technology, AECO, or related industrial technology.
• Global leadership experience managing international customer-facing or professional services operations.

Culture & Benefits

• Purpose-driven work focused on improving productivity, safety, and sustainability across construction and transportation.
• Collaborative and supportive environment with an emphasis on belonging and inclusive teamwork.
• Entrepreneurial culture that encourages initiative, ownership, and practical innovation.
• Medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.