Law Firm Office Services Manager

Location: Washington, DC, USA; onsite

Salary: Up to $85,000 per year, with potential bonus, commission, or incentive compensation depending on the role.

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology and advanced data analytics.

What you will do

• Oversee contracted legal-firm office operations and ensure client and employee needs are met.
• Lead the full employee lifecycle, including hiring, onboarding, training, performance management, development, succession planning, and offboarding.
• Establish service procedures, manage SLAs and quality standards, and drive continuous improvement.
• Manage staffing, workflow volumes, shifts, service lines, and operational data using Engage.
• Review P&L, labor allocations, overtime, invoices, budgets, and contractual financial requirements.
• Manage client relationships, present monthly Client Service Reviews, gather feedback, and identify account-growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• More than 5 years of experience as a recognized leader and people manager in a customer-service-intensive environment.
• Experience delivering and managing complex or multi-service client solutions and improving contract performance.
• At least two years of financial management experience, including understanding decisions affecting P&L.
• At least two years of people-management experience across onboarding, development, performance management, and offboarding.
• Intermediate to expert Microsoft Office skills, strong organization, discretion with confidential information, and the ability to work in a fast-paced environment.

Culture & Benefits

• Monday to Friday schedule, 8:00 a.m. to 5:00 p.m.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match and additional voluntary insurance options.
• Adoption assistance, tuition assistance, and employer or partner discounts.

Hiring process

• Employment offers are contingent on successfully completing a pre-employment background check and drug screen.