Client Care Specialist (Bank Teller)

Location: Carson City, NV, United States; onsite

Salary: $21.00–$24.00 per hour, with potential annual bonus or incentives.

Company

hirify.global is a nationwide commercial bank and a wholly owned subsidiary of Western Alliance Bancorporation, operating through multiple legacy bank brands.

What you will do

• Process client transactions and service requests accurately and efficiently according to established policies and procedures.
• Respond to client inquiries through in-person, telephone, email, and written communication, owning issues through resolution.
• Research, document, and escalate complex or time-critical client requests when appropriate.
• Verify client identities before releasing information or assisting with transactions.
• Meet service, turnaround-time, cross-selling, risk management, regulatory compliance, audit, productivity, and efficiency standards.
• Navigate technical interfaces and multiple systems while multitasking in a fast-paced team environment.

Requirements

• At least 1 year of related experience in customer service, branch banking operations, treasury management service, or a similar field.
• High school diploma required.
• Entry-level knowledge of general banking, loans, treasury management, and commercial banking products and services.
• Entry-level knowledge of applicable regulatory and legal compliance obligations, rules, and industry standards.
• Advanced spoken and written communication skills.
• Experience in a call center or cash handling is preferred.

Culture & Benefits

• Medical and dental insurance.
• Paid time off and a 401(k) matching program.
• Tuition assistance and wellness programs.
• Employee ownership opportunity and volunteer program.
• Opportunities to develop practical knowledge of business operations and financial management.