Contact Center Manager

Location: West Des Moines, Iowa, United States

Company

hirify.global provides products and services for customers and financial professionals.

What you will do

• Coach and develop customer service professionals while building a culture of accountability, engagement, and growth.
• Set clear expectations and provide feedback, support, and performance guidance.
• Lead teams through organizational, process, and technology changes.
• Use data and insights to improve team performance and customer experience.
• Partner across the organization to solve operational problems and improve processes.
• Encourage innovation and support measurable business improvement.

Requirements

• 5+ years of relevant experience in customer service, operations, contact center, or a related environment.
• 2+ years of formal or informal leadership experience, or equivalent relevant experience.
• Ability to coach, develop, engage, and motivate teams in an inclusive environment.
• Experience leading through change, adapting priorities, solving operational challenges, and driving results.
• Strong communication, collaboration, critical-thinking, problem-solving, and influencing skills.
• Bachelor’s degree or equivalent experience preferred.

Nice to have

• Financial services experience.
• Contact center leadership experience.
• Experience using technology, automation, and AI-enabled tools to improve customer and employee experiences.

Culture & Benefits

• Inclusive and dynamic work environment.
• Focus on employee growth, engagement, and high performance.
• Support for employees navigating organizational transformation and change.
• Military Friendly Employer and Equal Opportunity Employer.