Field Service Technician I (Security Screening Equipment)

Location: Denver, Colorado, USA. Daily travel is required to customer sites in and around the Denver Metro area, including Denver International Airport. Service may also take place at airports, correctional facilities, courthouses, cruise ships, and other customer locations.

Salary: $67,760–$91,630 per year, plus a competitive Business Profit Plan and benefits.

Company

hirify.global develops, manufactures, and manages threat detection and security screening solutions for aviation, ports and borders, defence, and urban security.

What you will do

• Troubleshoot, install, service, maintain, and repair Trace, X-Ray, CT X-Ray, and cargo inspection equipment at customer sites.
• Respond to scheduled, emergency, and non-scheduled service calls while meeting established response times.
• Complete preventive maintenance, inspections, repairs, service logs, customer reports, and administrative documentation.
• Manage repair parts, inventory, tools, test equipment, calibration, and equipment-related costs.
• Provide customer training and technical support, conduct follow-up calls, and promote customer satisfaction.
• Collaborate with senior field service technicians and Product Managers while supporting site surveys, pilot programs, and special projects.

Requirements

• Associate’s degree, related trade certification, or military training in electrical, electronic, or mechanical disciplines; 1–3 years of related work or life experience may be accepted.
• 1–3 years of experience troubleshooting and repairing electrical and electronic systems or equipment in a field service role.
• Computer literacy, proficiency with Microsoft Office, and the ability to learn specialized software.
• Strong communication, customer service, organizational, teamwork, and problem-solving skills.
• Ability to travel at short notice, work overtime or outside Monday–Friday hours, and respond to customer issues.
• Ability to lift and carry up to 80 lb, push or pull up to 200 lb, and move equipment weighing up to 1,000 lb with assistance. Successful TSA vetting and a federal background investigation are required for Sensitive Security Information access.

Culture & Benefits

• Full-time permanent employment with career development, technical training, and opportunities for growth locally and globally.
• Inclusive workplace with strong leadership and a focus on safety and wellbeing.
• Medical, dental, and vision insurance.
• 401(k) with company match, paid time off, and additional lifestyle and financial benefits.
• Drug testing may be required before and during employment as permitted by law.