NY Site and Executive Support Lead

Location: Hybrid, 3 days onsite at Hudson Yards in New York City; travel to Holmdel, NJ, Bethlehem, Pennsylvania, and other Guardian locations is required for 25% of the time or more as needed. Candidates must be legally authorized to work in the United States without employer sponsorship.

Salary: $103,450.00–$169,960.00 base pay, with potential eligibility for incentive compensation.

Company

hirify.global provides insurance and related financial protection services and supports digital workplace operations across its offices.

What you will do

• Lead technology support for the New York and Stamford offices and provide high-touch support to senior executives and administrative teams.
• Troubleshoot Windows endpoints, virtual desktop environments, Microsoft 365 services, and executive devices throughout their lifecycle.
• Support executive conference rooms, Microsoft Teams Rooms, audiovisual equipment, leadership meetings, town halls, and enterprise events.
• Coordinate with Security, Infrastructure, HR, Real Estate, Facilities, vendors, and business stakeholders to deliver reliable workplace technology services.
• Maintain operational documentation, runbooks, standards, and procedures while managing incidents and escalations.
• Identify opportunities for automation, process improvement, and adoption of AI and GenAI capabilities in digital workplace operations.

Requirements

• Ten or more years of IT experience, including at least five years in digital workplace, end-user computing, or executive support.
• Experience supporting senior executives or other high-visibility business users and managing enterprise incidents and escalations.
• Strong experience with Microsoft 365, Intune, SCCM, and Windows Autopilot.
• Hands-on experience with Azure Virtual Desktop, Windows 365, AWS WorkSpaces, or traditional VDI platforms.
• Experience with Microsoft E5 Security capabilities, device lifecycle management, enterprise audiovisual environments, and collaboration tools.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Nice to have

• Experience mentoring support staff or serving as a senior technical lead.
• Experience planning and supporting executive meetings and high-visibility events.
• Working knowledge of AI and GenAI technologies relevant to digital workplace operations.

Culture & Benefits

• Full-time employees receive access to Guardian benefits and supportive workplace resources.
• Professional development is supported through skill-building and leadership development opportunities.
• Work is performed in a collaborative environment with cross-functional business and technology partners.
• Guardian promotes inclusive employment practices, reasonable accommodations, and community-focused initiatives.