IT Client Service Lead

Location: New York City, United States; in-office three to five days per week. Occasional travel to corporate offices or event locations, plus occasional evening and weekend coverage.

Salary: $96,000–$110,000 annually, plus potential annual bonus.

Company

hirify.global is a financial services company providing insurance, retirement, investment, and employee benefit solutions as part of the Aegon group.

What you will do

• Provide personalized, white-glove technical support to executives, board members, and executive support staff.
• Diagnose and resolve hardware, software, connectivity, mobile-device, Microsoft 365, and collaboration-platform issues across Windows and Mac environments.
• Prepare and support board meetings, executive gatherings, town halls, and business events, including Teams rooms, audiovisual equipment, and presentation systems.
• Coordinate executive onboarding, device deployments, equipment upgrades, office moves, and business-travel technology readiness.
• Partner with infrastructure, cybersecurity, application, service-owner, and vendor teams to resolve complex incidents and recurring issues.
• Improve executive support processes, documentation, escalation practices, and service quality while maintaining confidentiality.

Requirements

• Bachelor’s degree in information technology, computer science, business management, or a related field, or equivalent experience.
• Five or more years of technology services or end-user technical support experience in a large corporate environment.
• Direct experience supporting senior executives, board members, or other high-profile users.
• Working knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management.
• Strong communication, interpersonal, conflict-resolution, problem-solving, negotiation, discretion, and coordination skills.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice to have

• Experience supporting executive boardrooms, large corporate events, broadcast or recorded media activities, and virtual desktop environments.
• Knowledge of ITIL service-management practices.

Culture & Benefits

• Collaborative workplace focused on accountability, inclusion, and customer service.
• Medical, dental, vision, disability insurance, pension plan, 401(k) match, and employee stock purchase plan.
• Paid time off starting at 160 hours annually, paid holidays, parental leave, adoption assistance, and backup care.
• Tuition reimbursement, career training, wellness programs, employee resource groups, and volunteer benefits.