1 месяц назад
Customer Service Representative (SAP)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (SAP): Managing customer orders and fulfillment in Dalian with an accent on SAP-based order processing, customer communication, and coordination across logistics, manufacturing, sales, and planning. Focus on investigating fulfillment incidents, implementing corrective actions, resolving payment issues, and meeting customer commitments and monthly closing deadlines.
Location: Hybrid role in Dalian, Liaoning, China
Salary: Competitive compensation
Company
transforms essential resources into critical ingredients for mobility, energy, connectivity, and health.
What you will do
- Manage order entry, product availability, customer confirmation, processing, invoicing, and order status communication using SAP.
- Coordinate order fulfillment between customers and internal shipping, planning, manufacturing, logistics, sales, and HS&E teams.
- Document customer complaints, feedback, and internal process failures in incident-reporting databases.
- Investigate root causes and implement sustainable corrective actions to improve fulfillment processes.
- Participate in S&OP, master production scheduling, and order launch meetings for new products and customers.
- Manage customer commitments, payment-related fulfillment issues, and monthly closing deadlines.
Requirements
- College or university degree.
- Previous experience in a similar customer service or order fulfillment role.
- Good IT skills, including MS Office; SAP experience is advantageous.
- Excellent problem-solving, negotiation, communication, organization, and time-management skills.
- Customer-focused, self-motivated, supportive, and able to work effectively in a team.
Nice to have
- Fluent English and Chinese.
- Knowledge of Japanese or Korean.
Culture & Benefits
- Values-led organization focused on people, the planet, and building a more resilient world.
- Competitive compensation.
- Comprehensive benefits package.
- Professional and personal development resources.
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