12 дней назад
Customer Service Officer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Officer (Customer Operations): Managing customer inquiries, orders, quotes, invoicing, returns, and issue resolution in a fast-paced service environment with an accent on order accuracy, customer relations, and process improvement. Focus on expediting critical orders, resolving complex discrepancies and claims, and independently handling issues that may affect customer business.
Location: Shanghai, China; onsite
Company
provides electronics distribution and related supply-chain services.
What you will do
- Respond to customer inquiries, research orders, expedite critical orders, and communicate order dispositions.
- Prepare quotes, track orders, process backlogs, manage invoicing and returns, and support stock-related requests.
- Investigate and resolve discrepancies, customer credit issues, claims, and complaints fairly and effectively.
- Maintain electronic and hard-copy records and provide support to sales colleagues and external customers.
- Identify opportunities to improve processes, procedures, and key performance metrics.
Requirements
- At least five years of related work experience.
- High school diploma or equivalent.
- Computer, email, telephone, communication, and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Ability to work independently with minimal guidance and exercise sound judgment.
Culture & Benefits
- Collaborate with internal and external contacts, sales team members, and senior management.
- Participate in special assignments and process-improvement initiatives.
- Work in a role with significant impact on customer business, materials, money, and time.
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