Systems Engineer - Cloud Services

Location: Oklahoma City, Oklahoma, USA; inside-office environment

Company

Teleflora is a nationwide flower delivery service within The Wonderful Company, operating a network of more than 10,000 member florists and providing marketing, education, and technology services.

What you will do

• Administer and support cloud-based telephony, SaaS contact center, Teams Phones, and collaboration platforms.
• Support scripting, contact routing, voice and digital contact flows, and toll-free database updates.
• Test solutions and coordinate user acceptance before production implementation.
• Develop contact center reporting, monitor data changes, and advise reporting analysts on potential impacts.
• Execute PowerShell changes across Microsoft Cloud services, including user administration, reporting, and policies.
• Coordinate projects, vendor communications, integrations, upgrades, security, telecommunications costs, and 7x24 operational support.

Requirements

• Bachelor’s degree in a technical discipline or 5+ years of equivalent work experience.
• Experience administering cloud applications, SaaS telephony, and contact center platforms such as NICE, 3cLogic, and Microsoft services.
• Experience supporting 24x7x365 mission-critical, large, multi-site call center environments.
• Hands-on administration experience with enterprise-class business-critical applications and strong technical aptitude.
• Technical understanding of enterprise computing, cloud applications, AI, and the relationships between system components.
• Availability for 7x24 on-call support and mission-critical situations; work is performed onsite in Oklahoma City.

Nice to have

• Knowledge of Microsoft 365 applications, including Teams.
• Experience with AI technologies, prompting, and training AI agents.

Culture & Benefits

• Medical, vision, and dental coverage with 24/7 online physician consultations and virtual mental health resources.
• 401(k) with match eligibility, life coaching, fitness reimbursements, and cash rewards for healthy habits.
• Career progression, internal mobility, leadership training, webinars, eLearning, and a company-wide mentorship program.
• Training focused on continuous improvement and opportunities to participate in community service and charitable initiatives.
• Commitment to diversity, equity, inclusion, and corporate social responsibility.