Customer Support Manager

Location: Remote within the United States

Salary: $85,000–$130,000 per year across the U.S.; Colorado range: $90,000–$110,000 per year, plus bonus, equity, and benefits.

Company

hirify.global develops veterinary software platforms covering procurement, home-delivery ecommerce, and practice management for veterinary organizations.

What you will do

• Lead a team of customer support associates, including onboarding, training, performance measurement, and team development.
• Act as the voice of Customer Experience by raising customer needs during planning and partnering with leadership on business processes and goals.
• Maintain and promote support standards and best practices while continuously improving CX workflows.
• Collaborate with engineering, partner, and corporate teams on feature requests and product enhancements.
• Coordinate with vendors and industry partners to streamline system communication and alerts.
• Support users through chat, phone, email, internal discussion boards, educational courses, and community initiatives.

Requirements

• 3+ years of customer experience or customer support experience.
• 1+ years of management experience.
• Knowledge of Intercom or a similar ticketing system.
• Experience with multichannel support operations across chat, email, and phone.
• Excellent written and verbal communication, patience, compassion, adaptability, and collaboration skills.
• Must be able to work remotely from the United States; work visa sponsorship is not available.

Nice to have

• Experience working at a technology company or startup.

Culture & Benefits

• Full-time employment with bonus, equity, and a comprehensive benefits package.
• Collaborative, fast-paced environment focused on improving the veterinary care experience.
• Opportunity to support a large community of veterinary professionals and influence platform development.
• Employment is contingent on successful completion of a background check.