Application Administrator with German and English (REF5213Y)

Location: Budapest, Debrecen, Pécs, or Szeged, Hungary. Remote work is available only within Hungary due to European taxation regulations.

Company

hirify.global is a subsidiary of Deutsche Telekom Group providing IT and telecommunications services to large customers across Germany and other European countries.

What you will do

• Provide 2nd level support for complex incidents, service requests, problems, and operational issues.
• Use ServiceNow as the central ITSM platform for ticket handling, documentation, categorization, prioritization, and SLA compliance.
• Analyze and resolve issues across application, database, operating system, and infrastructure layers.
• Support identity and healthcare-related platforms in a regulated, high-availability environment serving approximately 30 hospital groups in Germany.
• Collaborate with 1st and 3rd level support, DevOps, engineering, and service management stakeholders.
• Improve operational efficiency through automation and AI Operator/AIOps solutions, while maintaining runbooks and knowledge articles.

Requirements

• 1–3 years of experience in IT Operations or 2nd level IT Support in an enterprise environment.
• 1–3 years of experience with ServiceNow.
• C1 German and strong B2 English.
• 2–4 years of PostgreSQL knowledge.
• Strong Windows Server fundamentals, including IIS, Computer Management, and Event Viewer.
• 2–4 years of experience with Linux servers, preferably Red Hat.

Nice to have

• ITIL Foundation certification.
• Advanced ServiceNow knowledge, including CMDB, Knowledge Management, Reporting, and Automation.
• Experience with Jira, DevOps practices, CI/CD, configuration management, or regulated environments.
• Basic networking knowledge and interest in AI-driven operations.

Culture & Benefits

• Full-time employment within a large international telecommunications and IT group.
• Work primarily during regular office hours with participation in an on-call duty rotation.
• Opportunity to work with mission-critical identity and healthcare systems.
• Position available from the company’s Hungarian sites in Budapest, Debrecen, Pécs, and Szeged, with remote work limited to Hungary.