Junior IT Operations Specialist (AI)

Location: Remote within Latvia; legal right to work in Latvia required. Occasional visits to the Riga office are required.

Company

hirify.global provides an AI-powered localization platform for managing software and marketing content across languages and channels.

What you will do

• Manage user account creation, modification, activation, deactivation, and role-based access across Google Workspace, Okta, Atlassian, Slack, and other platforms.
• Support employee onboarding and offboarding, including account provisioning, equipment setup, access revocation, and asset recovery.
• Provide Level 1 support for hardware, software, connectivity, password, account access, and SSO issues on macOS and Windows devices.
• Document troubleshooting steps and escalate complex issues to Senior IT Operations Specialists.
• Create knowledge-base articles, maintain Confluence pages, identify process inefficiencies, and support IT Operations AI Agents.
• Assist with access reviews, audits, security baseline checks, and basic scripting or automation improvements.

Requirements

• Approximately one year of relevant hands-on experience through work, internships, personal projects, or self-study, or relevant studies.
• Strong analytical thinking, attention to detail, troubleshooting ability, and process discipline.
• Friendly, service-oriented communication skills for assisting colleagues through Slack and service-desk tickets.
• Must reside in Latvia and have the legal right to work in Latvia.
• English-speaking international team; comfortable working independently in a remote-first environment.
• Willingness to visit the Riga office occasionally for on-site support.

Nice to have

• Exposure to Google Workspace, Okta, Atlassian, or Slack administration.
• Basic scripting experience, including reading or making small edits to existing scripts.

Culture & Benefits

• Full-time employment on a fixed 12-month contract; B2B and contractor arrangements are not offered.
• Remote setup with flexible working hours and a co-working budget.
• Home office setup budget for equipment and ergonomic improvements.
• Flexible vacation policy, health insurance, wellness allowance, and learning and development budget.
• Remote but close-knit startup culture with regular retreats and social events.