Underwriting Operations Support Manager (Commercial Insurance)

Location: London, United Kingdom; primarily office-based

No salary information provided.

Company

hirify.global operates Talbot within the Lloyd’s Insurance Market through Syndicates 1183 and 2019, providing commercial and personal insurance solutions across a diversified portfolio.

What you will do

• Manage a team of Technical Assistants, including hiring, performance management, development, mentoring, and schedule coordination.
• Oversee the day-to-day operations of the underwriting support unit and act as the first escalation point for service issues.
• Partner with underwriters and Centres of Excellence to execute end-to-end underwriting operations processes.
• Track quality, timeliness, productivity, and service delivery metrics; review production and quality control reports and drive improvements.
• Review, document, implement, and monitor workflow and process changes, including training onshore and offshore staff.
• Support IT development as a functional subject matter expert and coordinate solutions with Talbot IT and external providers.

Requirements

• Commercial insurance experience, including experience in underwriting operations.
• Direct team management experience and the ability to lead teams through significant operational and cultural change.
• Knowledge of the Lloyd’s market, its regulatory requirements, and the impact of business changes on proposed solutions.
• Understanding of insurance operating systems used to rate, code, track, or issue policies.
• Proactive and independent work ethic with strong time management, problem-solving, analytical, influencing, negotiating, and communication skills.
• Ability to work with underwriters, functional partners, and senior leaders, including C-suite stakeholders.

Culture & Benefits

• Primarily office-based work to support in-person collaboration with colleagues and clients.
• Total Rewards benefits focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive culture supported by cultural awareness activities and Employee Resource Groups.