Entry Level Customer Service Manager (Government Services)

Location: Charlotte, North Carolina, USA, across the Mid-Atlantic region

Compensation: Competitive compensation; specific salary range not stated.

Company

hirify.global provides management and operations consulting services, including human capital, staffing augmentation, recruiting, risk management, compliance, IT effectiveness, and engineering solutions for public- and private-sector clients.

What you will do

• Supervise the daily operations of customer service teams.
• Coach, develop, and lead team members.
• Monitor service metrics and performance.
• Oversee scheduling and staffing activities.
• Implement new customer service procedures.
• Work closely with quality assurance teams and government-sector clients.

Requirements

• 3+ years of customer service experience.
• At least 1 year of supervisory experience.
• Associate’s degree or equivalent experience.
• Leadership, performance monitoring, and conflict resolution skills.
• Accountability, communication, and adaptability.
• Proficiency with business tools, including Microsoft Office; advanced Excel, Access, Outlook, PowerPoint, and Word skills are preferred.

Culture & Benefits

• Full-time employees may receive medical, dental, and vision insurance.
• Benefits include a 401(k) plan with company match, paid time off, holidays, and flexible spending accounts.
• Additional offerings include disability insurance, supplemental life insurance, purchasing discounts, and performance incentives.
• Security clearance may be required for engagements involving sensitive federal-market work.
• The role is offered on a contingent 1099 contract basis, with a potential contract W-2 arrangement or conversion to hirify.global employment.