Senior Customer Service Engineer

Location: Corry, Pennsylvania, United States

Salary: $21.50/hour

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Provide desk-side and technical support to VIP and senior-level end users.
• Perform complex troubleshooting, installation, repair, and configuration of PCs, desktops, laptops, tablets, and printers.
• Manage, deploy, track, and secure IT assets.
• Respond to change management requests and perform Install/Move/Add/Change activities.
• Research automated approaches and recommend process improvements.
• Communicate repair status, arrival times, and estimates to end users and service desk personnel while meeting customer service metrics.

Requirements

• Technical school certification or equivalent of 4–7 years of relevant experience.
• Proficiency in hardware technology and configurations.
• Experience with Active Directory and ticketing systems.
• Knowledge of ITIL; Microsoft Office 365 experience is preferred.
• Strong communication, customer-facing, organizational, and interpersonal skills.
• Availability for standby and after-hours support; ability to lift or move computer equipment up to 50 lbs.

Culture & Benefits

• Full-time technician employment.
• Standby and after-hours coverage may be required to support VIP clients.
• Work follows documented service operations policies and procedures.