2 дня назад
Service Desk Lead (ServiceNow)
28 - 28$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Desk Lead (ServiceNow/ITIL): Leading application support for engineering-domain systems with an accent on incident management, troubleshooting, and service restoration. Focus on resolving Severity 1 and Severity 2 incidents, driving root-cause analysis, and supporting Microsoft Office, Bluebeam, Adobe, and engineering applications.
Location: Onsite in Overland Park, Kansas, United States; second shift with occasional on-call support for P1/P2 incidents.
Pay rate: $28 per hour.
Company
is the employer listed for this long-term contract role.
What you will do
- Lead application maintenance and support for engineering-domain systems.
- Install, configure, and support Microsoft Office, Bluebeam, Adobe, and engineering applications.
- Manage Severity 1 and Severity 2 incidents and drive rapid service restoration.
- Lead root-cause analysis and apply ITIL incident, problem, change, and knowledge-management processes.
- Troubleshoot applications, databases, and hybrid cloud environments while tracking and reporting issues.
- Explain technical issues clearly to non-IT staff and adapt to changing priorities.
Requirements
- 5–8 years of experience in application support or AMS within the engineering domain.
- At least four mandatory technical skills from the listed engineering application and support technologies.
- Experience with ServiceDesk and ServiceNow ITSM.
- Strong troubleshooting, communication, execution, and prioritization skills.
- ITAR position.
Culture & Benefits
- Long-term contract engagement.
- Second-shift schedule.
- Occasional on-call coverage for P1 and P2 incidents.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →